FAQ

Everything guests ask us before booking a furnished home in Atlanta. Open a question to read the answer, or call us on 404-999-0841.

About Minty Living

Who is Minty Living?

Minty Living rents and manages furnished homes in Atlanta, Georgia. We are the operator: every home on this site is one we run ourselves, and you book it directly with us rather than through a listing marketplace. Most of our guests are relocating, on contract or project work, on a film or production crew, or between homes.

Do you own the homes you rent out?

Most are owned by private owners who have handed the running of the property to us. That makes no difference to a guest: you deal with Minty Living for everything, including the booking, the payment, the door code, the cleaning and any maintenance while you are there.

Which parts of Atlanta are you in?

Intown Atlanta, in walkable neighborhoods close to the city center. Right now we have homes in Ansley Park, Buckhead, Cabbagetown, Candler Park, Castleberry Hill, East Atlanta, East Lake, Edgewood, Glenwood Park, Grant Park, Inman Park, Kirkwood, Little 5 Points, Midtown, Old Fourth Ward, Ormewood Park, Poncey-Highland, Reynoldstown, Summerhill and Virginia-Highland. The catalog on this site is filterable by neighborhood, and each neighborhood has its own page.

How do I reach an actual person?

Call us on 404-999-0841. We are a small team running our own homes in one city, so the person who answers can usually deal with your question rather than passing it on.

Stays and booking

How long can I stay?

Our homes are set up for stays of about a month or longer, and the monthly rate reflects that. Minimum stays vary by home. Each home's page shows its own once you enter dates, and the price you are quoted is for the dates you picked.

Can I book for less than a month?

Some homes take shorter stays and some do not. If the dates you choose fall below a home's minimum the quote will not complete, so change the dates or call us and we will tell you what is possible in that particular home.

How do I book a home?

Pick a home, enter your dates, and the page prices those exact dates, opens up the breakdown and lets you choose how you want to pay. From there you go to checkout, complete an identity check, accept the terms and pay by card. The booking is confirmed at that point and your arrival information follows.

When is my booking actually confirmed?

Once we have received full payment and your identity verification has completed. Until both are done the calendar is not blocked, which means the dates are not being held for you and someone else can still book them.

Why do you verify my identity?

Every booking goes through an identity check before it is confirmed. It protects the home, the neighbors and our other guests, and it is the reason we can give you a door code and let you arrive on your own schedule instead of meeting someone for keys.

Can I book over the phone?

Yes. Call 404-999-0841 and we will take you through it. That is also the route to take if you need something the online checkout does not offer, such as a booking that needs a person to arrange it.

Can I see the home before I book?

Every home has photos, and many also have a walkthrough video or a 3D tour you can move through room by room, so you can see the actual rooms and the actual furniture before you commit to a month in them. If you want to see one in person, call us and we will tell you whether that home is free to view.

Do you charge a booking fee?

No. There is no platform booking fee when you book direct on this site. Card payments carry a processing fee, which is shown as its own line before you pay.

What it costs

What is included in the price I am quoted?

Enter dates on a home's page and the breakdown opens: the nightly rate multiplied by the number of nights, split out month by month on longer stays, then a turnover fee (which includes linen), a damage waiver where the home carries one, a pet fee if you are bringing a pet, and any other fees that apply to your stay. Checkout adds taxes and state fees and the card processing fee, and shows you the total before you enter any card details.

Is the price I see the price I pay?

Yes. The total shown at checkout is what the stay costs; on a monthly or 10% plan it is charged in instalments as described above rather than all at once. Nothing is added afterwards unless you ask us for something extra during your stay, or the terms you accepted allow a charge, such as damage, a violation fee, or a pet we were not told about.

What is the turnover fee?

It pays for the professional clean between stays. It is charged once, not per month, and it scales with the size of the home, so a five bedroom house carries a larger one than a studio.

What is the damage waiver?

Most homes carry one. It is a fee on the booking rather than a deposit we hold, so it is not something you get back at the end of the stay. You are still responsible for damage beyond normal wear and tear, which the terms set out in full.

Is there a security deposit?

Most stays carry none. Where a home needs one we tell you before you book, so it is never a surprise at the end.

Is there a linen fee?

Linen is part of the turnover fee rather than a separate line. Sheets and towels are provided and laundered between stays, so you are not bringing your own or buying them when you arrive.

What taxes do you charge?

Taxes and state fees appear as their own line at checkout rather than being folded into the rent, so you can see exactly what is tax and what is rent.

Is there a card fee?

Card payments carry a processing fee. It is shown as its own line on the summary before you pay.

Do you accept promo codes?

Yes. There is a promo code field at checkout, and if the code is valid for your dates the discount appears on the summary before you pay.

How do I pay?

Booking on this site is by card. If you need to pay another way, call us on 404-999-0841 before you book and we will tell you what is possible.

Can I pay monthly instead of all at once?

Yes. You choose on the home's page once your dates are in. Pay for the whole stay in one go, or pay monthly starting with your pro rata first month, or pay 10% of the first month now to hold the dates and the rest of that first month two weeks before check in. Monthly payment becomes available on stays of a little over a month or longer, and the 10% option needs you to be booking at least two weeks ahead.

When is rent due each month?

On the 1st of the month, for stays paying monthly.

What happens if I pay late?

A late fee of 10% of the monthly amount applies if rent is not paid by the 1st. If something has gone wrong with a payment, call us before the date rather than after it.

Changing or cancelling

What is your cancellation policy?

More than 14 days before check in you can cancel, and a $200 cancellation fee applies. Between 7 and 14 days before check in you receive a 50% refund. Seven days or less before check in there is no refund. These are the terms you accept at checkout.

I have moved in and need to leave early. What happens?

Once you are in residence you give us 30 days' notice, as the terms set out. Tell us as soon as you know, because the clock starts when you tell us and not when you leave.

Can Minty Living end my stay?

We can end the agreement by giving you 30 days' written notice. We can also end it immediately for the things the terms treat as serious, such as an unregistered party or event in the home.

Can I extend my stay?

Ask us as early as you can. Whether we can extend depends on whether the home is already booked after you. If it is free we re-quote the extra nights and add them to your booking, and if it is not we will look at what else we have. A last-minute extension may carry an additional fee on top of the extra nights, and we will tell you before we confirm it.

Can I check out late?

Checkout is 10AM. Ask us by 5PM the day before and we can usually approve a later checkout if no one is arriving that day, for a fee that depends on how late (the Booking policies on the home's page list it); after 5PM the day before we cannot change it, because the cleaning team is already scheduled. Staying past checkout without approval carries a $150 cleaner call out fee on top of the late checkout charge.

The homes

Are the homes furnished?

Fully. Furniture, a working kitchen, linens, towels, wifi and the everyday things you would otherwise buy in your first week. You can arrive with a suitcase and start living there the same day.

What is in the kitchen?

Cookware, crockery and cutlery, a fridge, a stove and oven and a microwave in almost every home, and a coffee maker, a kettle, a toaster and a dishwasher in most of them. Each home's page lists what that home has.

Is there a washer and dryer?

In the large majority of our homes, yes, and in the home itself rather than a shared laundry room. Each home's page lists it, so check the one you are looking at.

Is there wifi?

Yes, in effectively every home. The network name and password are in the home and in the arrival information we send you, so you can work the hour you land.

Can I work from the home?

Most of our homes are set up for it, and many have a desk or a dedicated workspace rather than just a kitchen table. A good number of our guests are here on contract or project work, so it is a normal thing to ask us about before booking.

How big are the homes?

They run from studios to five bedroom houses, and from around 275 to 6,700 square feet. Every home's page gives its own size, bedroom count and bathroom count.

How many people can stay?

Each home has its own maximum and it is shown on that home's page. Only registered occupants may stay in the home, so tell us who is coming when you book.

Are the homes step free?

Most are not. Many have steps up to the front door, and in a lot of the houses the bedrooms are upstairs. Each home's Amenities tab shows an accessibility rating, and homes that are wheelchair accessible say so. If you need step free entry or a bedroom and bathroom on the ground floor, call us before booking and we will point you at the homes that work.

Are utilities included?

Yes, within normal use, including electricity, gas, water and internet. The terms allow unusually heavy use to be billed as additional rent, which is there for the rare extreme rather than for ordinary living.

Is there air conditioning and heating?

Air conditioning in effectively every home, which matters in an Atlanta summer, and heating in almost all of them.

Pets

Can I bring my dog?

Most of our homes take dogs. A small number take no pets at all, and each home's page states its own policy. A pet fee applies and is shown on your quote. Tell us how many are coming when you book so the fee is quoted up front; a dog we only find out about later is still charged.

Can I bring my cat?

Not by default. The terms are no cats unless approved, so ask us before you book and we will check with that home. Where a cat is approved, a pet fee applies and we will confirm it before you book.

What if I bring a pet to a home that is not pet friendly?

It is a violation of the terms and carries a charge plus the cleaning cost. Homes that take no pets are usually that way because of an allergy or an owner's rule, so it is worth asking us first and moving to a different home if you need to.

Is there a fenced yard?

Many of the houses have one, which is the usual reason a guest with a dog asks. It is listed per home, so filter or ask us and we will tell you which of the available homes have a fenced yard.

Parking and arrival

Is there parking?

Most homes have parking, either a dedicated off street space or street parking outside. It genuinely varies by property, so check the amenities on the home you are looking at. Where the street is a City of Atlanta permit zone, give us your plate, make and model and we register the vehicle for a guest parking permit, which costs you nothing; an unregistered car in a permit zone gets ticketed, so tell us before you arrive. On longer stays we renew the permit.

How do I get into the home?

Almost all of our homes open with a smart lock. We program your code the day before you arrive, once your identity verification has cleared, and send it to you then. There is no key handover and no office to visit.

Is anyone on site?

No. These are homes in residential neighborhoods, not a building with a front desk. We are reachable by phone and by message, and we have people in the city who can be at the property when something needs doing.

What time are check in and check out?

Check in is from 4PM and check out is by 10AM, Atlanta time. An earlier check in is possible on request when the home is free and the clean has finished, and may carry a fee, but it is never guaranteed at booking; ask us a day or two ahead and we will confirm.

Can I drop bags off before check in?

Often yes, if the home is free that morning and the clean has finished. Ask us a day or two ahead and we will tell you.

During your stay

Something has broken. What do I do?

Tell us. We handle maintenance on every home we manage, so a failed appliance or a leak is ours to fix and we will get someone out. Damage caused by negligence is billed to you, but ordinary things going wrong are not.

How does cleaning work on a long stay?

The turnover clean happens between stays and is covered by the turnover fee. On a longer stay we can arrange cleans while you are living there. Ask us and we will quote it.

Do I have to put the bins out?

At houses on our trash route, no: a technician wheels the bins to the curb the evening before the city collects and brings them back afterwards. Where a building has shared bins or a dumpster, use those. Either way, follow the trash notes for the home.

Is pest control handled?

Exterior treatment is provided on our homes. If you see something inside, tell us rather than dealing with it yourself.

Is there a pool?

There is a shared pool at 1020 Edgewood Ave. NE, and it is free to guests who are already staying with us. Ask us and we will send you the waiver and the rules; we release the gate code once the signed waiver is back. The pool also takes paid bookings, so a slot is not guaranteed and we will tell you up front if the time you want is taken.

Will anyone need to come into the home?

Occasionally, for inspection or maintenance, and we give reasonable notice first. In an emergency, or where there is a safety risk to you or to the home, we can enter without that notice.

Can I receive mail and parcels?

Parcels are usually fine. Mail delivery is not guaranteed and we are not responsible for the USPS boxes, so do not have anything important or time critical sent to the home.

I left something behind. Can I get it back?

Tell us quickly. We hold forgotten items for one week and dispose of them after that, and we cannot take responsibility for lost or forgotten items.

House rules

What are the house rules?

Quiet hours apply overnight; the Booking policies on each home's page and the terms give the times. No parties or unregistered events. Only registered occupants stay in the home, and vehicles must be authorized for parking. Follow the trash protocol for the property. These are the rules you accept at checkout, and they exist because our homes sit in residential streets next to people who live there year round.

Can I host a party or an event?

No. The City of Atlanta and Minty Living both have zero tolerance for parties and unregistered events. Evidence of one carries a fine of at least $1,000 plus any damage and extra cleaning, forfeits the money paid for the reservation, and lets us end the stay immediately.

Can I smoke in the home?

No, in any of our homes. Smoking carries a charge plus the cost of clearing the smoke and any damage caused, as set out in the terms and the home's policies.

Can I move the furniture?

Move it if you need to, then put it back. Rearranging a room and leaving it that way carries a restoration fee, and furniture has to be returned in the condition you received it.

What are the other charges I should know about?

Charges apply for things like noise and quiet-hours violations, unregistered occupants or vehicles, pet policy violations, smoking, a lost access fob or parking pass, extra cleaning, and staying past checkout without approval. The amounts are in the home's policies and the terms you accept before paying.

Film, production and property owners

Do you house film and production crews?

Yes, and it is a large part of what we do. Atlanta productions book crew and talent into our homes for the length of a shoot. There is a page on this site for production stays, and calling us is the fastest route if you are placing several people at once.

I own a property in Atlanta. Will you manage it?

That is the other half of our business. We manage furnished residential property on behalf of owners, and there is a page on this site setting out what we do and how a handover works.